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Frequently Asked Questions

"Day in the life" of Daycare

As soon as your dog arrives, they will be greeted with love by our staff, as we believe in building relationships with our guests! They will then head to their assigned group for the day where they will play away! Games like fetch and tug-of-war are high up on your pet's to-do list. Running laps with their friends and playing games in the pools during the summer months is even more fun! Follow our Facebook page to plan a day for your pup to enjoy our spirit weeks, festive treats and special activities. Your dog will never be bored here at the Resort!
Of course, we can't forget all the ear scratches and belly rubs from staff. We love to get to know your pet personally and find out how they like to enjoy their day. Your furry friend's day at Waggin Tails Resort will be so filled with fun and excitement, they may just need a nap when they come home!

Does my dog have to be altered?

After seven months of age, it is required all dogs in our Doggie Daycare Program are to be spayed and neutered. We ask of this to prevent any possible behavioral problems in a play setting. Unaltered dogs tend to be at a higher risk for aggressive or possessive behaviors.
We wish to keep all of our guests and staff safe and happy during their day. Any unaltered dogs are still able to board with us, but may be limited to our daycare services! If your vet recommends waiting for altering, we will be flexible, up until this may cause any issue in a play setting. Once your furry friend is able to be fixed, we may try daycare services again.

Are food and treats provided for my dog? What if they have a special diet?

We ask that you provide your own food for your pet during their stay! It is easier on their digestive system to continue with their normal routine outside from home. Please pre-package their meals in ziplock baggies, in their Fresh Pet/Farmer's Dog original packaging, or plastic containers prior to arrival. If it's a short stay (five nights or less), feel free to bring your food container or bag of food and we can prep the meals for you according to what is written on your Check-In Form.

If allergies are present, please let our staff know to ensure your pup will not receive any Milkbones while being spoiled in group, and is getting clean, rotated utensils and bags for their meals! Feel free to bring your own treats with you at drop-off to allow your furry friend to be included in snack-time fun. We also have multiple fridges and freezers in our facility fit for your pets' dietary needs!
Left the food bag at the house and can't make it back in time? No worries! We'd love to provide a healthy, brand name kibble for only $4 per meal. This can be added for a lunch during their daycare day, say your pup wasn't feeling breakfast?! Or, if you'd rather save the hassle of pre-bagging yourself. Let us take care of your pet's servings on the house!
Please remember, we are fully stocked on water buckets, feeding bowls, slow feeders, puzzle enrichments and more! To limit any of your belongings getting squeezed onto our drying rack, please leave any personal feeding items at home, unless it a specified feeder for unique digestive needs.

What are drop-off and pick-up times?

We allow drop-off and pick-up of your pet anytime during open hours! Major holiday hours change, but we board overnight 365 days a year!

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- Boarding:
Monday - Friday: 6:00AM - 12:00PM or 1:00PM - 6:00PM

Saturday: 8:00AM - 12:00PM

Sunday: 2:00PM - 5:00PM

*Holiday hours vary! Please check with our staff for hour changes while booking their stay to make your travels a breeze.

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- Daycare:
Monday - Friday only: 6:00AM - 12:00PM or 1:00 - 6:30PM

*Holidays may affect our groups! Please check in with our staff as public daycare dates may change.

*We provide daycare on weekends for dogs boarding that have completed and passed an Initial Preview Day prior to arrival.

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-Grooming:
Drop-off: Anytime between 6:00AM - 10:00AM

Pick-up: 2:00PM - 6:30PM, or upon completion call.

*If requesting an expedited pick-up when we open at 1:00PM - 2:00PM, a convenience fee of $15 will apply.

*Want your dog to play before their groom? A Half-Day of daycare will apply to your reservation.

Please see our grooming tab for more information!

Do I get a discount for multiple pets?

Yes, we offer a 5% discount off per pet you add to your daycare or boarding reservation!

For daycare reservations that are using a pass per dog, the 5% discount will be voided.

While boarding, you may use your Full-Day daycare passes to wave the Sunday check-out fee of $25 per dog.

Are there age or breed restrictions?

Puppies have to be old enough to have all of their vaccinations prior to any services. This will limit the spread of diseases or illness to our guests.
All dogs have to pass the temperament test in order to play in our daycare playgroups. We do not discriminate against any breed, and will provide other services we can do for your pup to make their day relaxed and comfortable!

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What are the rates for services?

Doggie Daycare Rates:

- $32 for Full-Days (5+ hours)

- $26 for Half-Days (4 hours or less)

Packages:
$120 for 5 Half-Days ($24/day)

$230 for 10 Half-Days ($23/day)

$330 for 15 Half-Days ($22/day)

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$150 for 5 Full-Days ($30/day)

$290 for 10 Full-Days ($29/day)

$420 for 15 Full-Days ($28/day)

$540 for 20 Full-Days ($27/day)

$780 for 30 Full-Days ($23/day)

*Please visit the tab of your requested service for more business information!

Dog Boarding Rates:

- $47/night for small suites (3'x4'x4')

- $50/night for big suites (4'x6'x6')

- $70/night for KENNEL FREE (800 square foot room for your pup)
Limited 
availability only!

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  • Monday - Friday: If guest is staying past 11:00AM, a daycare or one-on-one style staff play fee of $25 will apply

  • An additional $10 is added all major holidays

  • Pick-ups on Sunday's include a convenience fee of $25. Use a Full-Day pass to void this fee!

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Cat Boarding Rates:

- $30/per night

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  • Monday - Friday: If guest is staying past 11:00AM, a late check-out fee of $25 will apply

  • An additional $10 is added for all major holidays

  • The is no Sunday check-out fee for felines.

What if my pet takes meds? Is there any charge to administer?

There is never a fee to issue a pet their medication! Even if it's a daily vitamin, we are happy to give them what they need. Our staff members are highly trained and educated with medicines and practices.
We ask you to bring all medications in its original container with proper dosing instructions. If you're boarding, please add any details and/or written instructions (including times and dosing) your pet receives on our Check-In Form! Here at Waggin' Tails, your dog's health is top priority!

Does my pet need identification tags? 

We highly recommend keeping ID tags on your pet at all times, not only for our staff, but incase of an emergency. Your pet's name and your phone number should be included. A tag also helps our staff learn your dog's name on their first few visits! If, for any reason, your pup is previewing without a tag on it's collar or belongings, they will be issued an orange band in group to alert our staff they are a new member to the Waggin' family!

Can I bring Chewy's bedding?

We have a vast variety of bedding available for any pet on vacation with us! Please allow us to make your pet's stay the most comfortable. We only limit items you bring if we notice any soiling or chewing present. A limit of one bed/blanket per pet is allowed and/or limited to, as these items could become lost or damaged!
Remember, your pet may act differently when boarding than at home. If your pup has a security blanket or toy they require to make themselves safe, feel free to bring it along! Our bedding will 
accommodate during the rest of their visit if any soiling of your item is noticed. This is why we request to use our own as much as possible. Shredding of any kind poses a choking hazard, and we reserve the right to remove bedding entirely if we feel it could be a danger to your pet's health and/or safety.
Please review the bedding waiver on our Check-In Form before dropping off any items from home! 

Are vaccinations required?

Yes! Your pet is required to be up-to-date on all shots prior to any services at Waggin' Tails Resort! Dogs require state mandated Rabies, Bordetella plus all boosters against Kennel Cough, and Dis-Temper plus all boosters against Parvo. This is to prevent the spread of any illness in your pet to others.
Cats must be up-to-date on state mandated Rabies and feline Dis-Temper (FVRCPP) vaccinations, as well. 
Our front desk receptionists can help review your records from your local veterinarian. Staff at the Resort have all access to your records from your vet, as this is for the safety and wellbeing of our guests. If, for any reason, we do not have verification of your record prior to your scheduled date; termination of services may apply until updated.
All Farm Supply Store vaccines are limited to, if date of expiration is not verified before arrival.

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What if my dog isn't a good fit, can they still come to Waggin'?

Absolutely! We offer solutions for dogs with all kinds of personalities to receive the mental and physical stimulation that is important. Your pet will receive one-on-one, individual play time with our staff throughout the day and can relax in a private suite. Order them a snack-time treat while boarding to add more stimulation play during their visit!

What happens in the event of a pet emergency?

In the event of an emergency, we will contact the owner immediately post incident. We will leave a voicemail if not answered, and then follow up with your emergency contact provided. Once notified, we will contact your veterinarian on file. If services at your vet is not available at the time, we use the next available on-call service to treat the situation at hand.
An incident report will be made by our staff to file on your account for documentation purposes.
Please review our release agreement prior to any services to ensure a healthy and safe environment for your pet!

HOURS

Monday-Friday:

6AM- 12:00PM

1PM-6:30PM

​Saturday:

8AM-12PM

Sunday:

2PM-5PM

*HOLIDAY

HOURS VARY

ADDRESS

2121 W. Altorfer Dr.

Peoria, IL 61615


info@waggintailsresort.com
 

(309) 670-2121

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